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Hull – Level 2 Award in Customer Service

March 19 @ 10:00 am - 4:30 pm

£50

Tickets

12 available
Hull - L2 Customer Service - 19th March 2018£50.00

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Who is this qualification for?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

How long will it take?

To complete this qualification learners should expect to undertake 6 guided learning hours.

Topics covered

These include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .

Assessment method

This qualification is assessed by a multiple-choice test.

Price (online/paid in advance bookings only)

  • £50 Per PersonPathways Training K2 Bond Street

Venue

This course will take place at:

  • Pathways Training, K2 Bond Street, Hull, HU1 3EN

Parking

Cheapest option is George Street Multi-Storey Car Park  £3 per day – Click Here For Details

Terms and Conditions

Details

Date:
March 19
Time:
10:00 am - 4:30 pm
Cost:
£50
Event Tags:
, ,

Organiser

Pathways Training Limited
Phone:
01482 640043
Email:
sales@ptsy.co.uk
Website:
www.ptsy.co.uk

Venue

Hull – K2 Kingston House
7th Floor, K2 Bond Street
Hull, East Yorkshire HU1 3EN United Kingdom
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