Who is this qualification for?

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

How long will it take?

1 Day

Topics covered

These include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints .

Assessment method

This qualification is assessed by a multiple-choice test.

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We’re a friendly, supportive and highly focused training company that treats every customer as an individual, so get in touch today and let us know what you need to climb the career ladder or take your business to the next level.

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07570 893984

info@ptsy.co.uk

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